Booking Terms & Cancellation Policy

1. Booking Terms

1.1 Reservation

All bookings for tours and treks are subject to availability at the time of confirmation.

To secure a booking, travelers must provide complete personal details, including full name (as per passport), date of birth, contact information, and passport number.

1.2 Payment

A non-refundable deposit is required to confirm your booking.

The remaining balance must be paid before the specified deadline, as communicated in your booking confirmation.

Payments can be made via bank transfer, credit/debit card, or other methods specified on the website.

1.3 Travel Documents

Travelers must carry a valid passport, visa, and any required permits.

kailashjourney.com is not responsible for denied entry, delays, or additional costs resulting from invalid or incomplete travel documents.

1.4 Changes to Booking

Requests to modify dates, itinerary, or participants are subject to availability and may incur additional charges.

Changes must be requested at least [X] days before the tour start date.

2. Cancellation Policy

2.1 By the Traveler

Cancellations must be communicated in writing via email or official contact channels.

The following cancellation charges apply (based on the tour start date):

Days Before Departure    Cancellation Charge
30 days or more    20% of total tour cost (non-refundable deposit)
15–29 days    50% of total tour cost
7–14 days    75% of total tour cost
Less than 7 days    100% of total tour cost

Refunds, if applicable, will be processed according to the cancellation policy and may take up to [X] business days.

2.2 By kailashjourney.com

We reserve the right to cancel or reschedule tours due to unforeseen circumstances such as weather, natural disasters, political unrest, or insufficient bookings.

In such cases, travelers may choose:

A full refund of amounts paid, or

Rescheduling to an alternative date offered by kailashjourney.com

3. Force Majeure

kailashjourney.com is not liable for cancellations, delays, or changes caused by events beyond our control, including but not limited to natural disasters, government restrictions, pandemics, or extreme weather conditions.

4. Travel Insurance

All travelers are strongly advised to obtain comprehensive travel and medical insurance covering trip cancellations, emergencies, medical treatment, and high-altitude trekking.

Insurance costs are the responsibility of the traveler.

By booking a tour or trek with kailashjourney.com, you acknowledge that you have read, understood, and agreed to these Booking Terms and Cancellation Policy.